DON’Ts

• Move heavy furniture or large appliances

• Climb on a step ladder higher than 2 steps

• Clean or dust heavily cluttered areas

• Provide restoration, stain removal, trash removal, damage or repair services

• Remove, disconnect, or reassemble electronics, mounted T.V.’s or cables

• Handle delicate, fragile, or irreplaceable items unless discussed in advance

• Remove items from bookshelves, cabinets or drawers

• Clean areas blocked by clutter, cords, or personal belongings

• Clean exterior, or high interior windows

• Clean biohazard (blood, mold, bodily fluids or animal waste)

• Clean items that are unsafe, broken, or unstable

• Clean areas that require specialty equipment or unsafe access

DO’s

• Dust and wipe accessible surfaces, decor, and fixtures within reach

• Follow a consistent room by room cleaning system for through results

• Remove small area rugs when safe to do so for proper floor cleaning

• Clean around fragile items with care and attention

• Move light furniture like dining room chairs to clean under

• Use appropriate surface safe products for each area of the home

• Notify the client of any damages, concerns, or maintenance issues noticed during the clean

Cancellation Policy

Appointment Reminders & Cancellation Policy

At Mad Jack Cleaning Services, we protect your time by securing your arrival slot, and we ask that you kindly respect ours in return. Because we hold this space specifically for you, late cancellations make it difficult for us to fill the gap and keep our business running smoothly.

• Our Reminder to You: We will send a friendly reminder text at 6:00 PM the night before your scheduled cleaning. This serves as an excellent opportunity to review your schedule and let us know if your plans have changed.

• 12-Hour Notice Required: If you need to cancel or reschedule your appointment, please give us a minimum of 12 hours' notice prior to your scheduled start time.

• Late Cancellation Fee: Cancellations or rescheduling requests made outside the 12-hour window of your service will incur a $30 late cancellation fee.

• Next-Service Requirement: This $30 fee must be paid in full either prior to, or at the very start of, your next scheduled cleaning appointment.

• Lockouts: If our team arrives at your home during your scheduled window and cannot gain entry, or if we are turned away at the door, the $30 late fee will automatically apply.

We completely understand that true emergencies, sudden illnesses, and severe weather happen to all of us. If an unexpected emergency arises, please communicate with us as soon as possible so we can handle your situation compassionately

Our Accountability Promise
We deeply respect your time and your schedule. If Mad Jack Cleaning Services needs to reschedule or cancel your appointment for any reason outside a 12-hour window of your start time, your next cleaning will be discounted by 25%.
(Please note: This excludes extreme weather conditions, sudden family emergencies, or unsafe road conditions. In these rare events, we will notify you immediately to find the earliest possible alternative.)

Breakage & Damage Policy

We treat your home with the utmost care, but accidents can happen. If we break or damage an item, we will notify you immediately and make every effort to repair or replace it. Mad Jack Cleaning Services is fully insured. Please note: we cannot be held responsible for pre-existing damage or improperly hung items (like heavy mirrors or shelving units).

Satisfaction Guarantee (reclean policy)

Your satisfaction is my priority. If you are ever unhappy with a specific area of your clean, please notify us within 24 hours. We will gladly return to your home within a reasonable timeframe to reclean the area at no extra cost. Because we stand by our work with this guarantee, we do not offer cash refunds.

Sick house/Biohazard Policy

To keep everyone safe, please notify us if anyone in your household is actively sick with a contagious illness (like the flu or stomach virus) so we can reschedule. Additionally, for health and safety reasons, our team does not clean biohazards, including mold, pest infestations, or animal/human bodily fluids (urine, feces, blood)

Inclement weather Policy

If road conditions are deemed unsafe by local authorities, we will contact you immediately to reschedule your appointment for the earliest available opening.

Home Prepration

You never need to clean before we arrive—there is zero judgment here! However, please note that our team cannot deeply clean surfaces that are heavily covered in personal items, paperwork, or toys. To get the absolute most out of your scheduled cleaning time, we kindly ask that you pick up loose clutter so we can focus entirely on scrubbing, sanitizing, and refreshing your home.